General

New MyOPPD customer portal will give you greater control of your account

Get ready for a lot more information and new, user-friendly features when you log into your OPPD customer account. 

A new customer portal, MyOPPD, will launch soon with tools to help customers track their electricity usage and get regular updates on outages at their homes or businesses. 

The upgrades are part of OPPD’s larger shift to Advanced Metering Infrastructure (AMI), an ecosystem of technology that will provide more precise outage and usage information. (Come back to The Wire next week to learn more about OPPD’s new outage map.)

“OPPD is excited to bring this platform to our customers,” said OPPD Business Enablement Lead Ryan Larson. “This is a huge step in modernizing the experience we provide to account holders and empowering them to have greater control over their account information.” 

MyOPPD also allow customers to manage multiple accounts associated with their homes and businesses. Customers can pay bills manually or choose to sign up for auto pay with a credit card or bank account. MyOPPD account holders will also be able to set notification preferences to receive communications from OPPD via text messages, calls or emails. 

Empowering customers

The expanded customer self-service will reduce time needed for routine issues, freeing OPPD’s customer care representatives to prioritize more complex and urgent matters. Customers can access the platform all day, year-round. 

Customers will also get a simple option to report home and streetlight outages, then receive status updates as more information becomes available. 

At the bottom of the webpage are quick links to pay bills, check outages, request to start, stop or move service, donate to energy assistance programs, and seek help with payments. 

Customers can use MyOPPD to view and edit their account details, and to consolidate multiple accounts (home and business) under one login. When they log in for the first time, they can choose their preferred language. Clicking the OPPD logo returns them to the utility’s main webpage. 

Customers can also see and change their enrollment statuses with paperless billing, auto pay and level payment plans. They can store payment methods for easy billing and add up to two guest users. 

The webpage also offers a “Contact Us” link with frequently asked questions to help solve simple issues. 

Even without logging in, customers can still report outages, make one-time payments, check the status of outages, and start, stop or move service. 

Getting started

Once the site launches, you will be able to access to the new tools  by visiting oppd.com and clicking the “MyOPPD” button to access the login page. Enter your account details to see your profile. Selecting “Remember Me” will keep you logged in next time you visit. 

Once logged in, customers will find a lot of new features. They can opt to receive outage alerts and notifications when bills are ready, due or past due. 

Additionally, customers can set quiet hours for billing and payment text notifications for when they don’t want to receive messages. 

MyOPPD will continue to offer the same payment options currently available, including payment history, level payment plans for customers who want to pay the same amount each month, payment installation plans for those who need to catch up on past-due balances, and payment extensions to get more time to pay a bill. 

For AMI customers, the usage overview feature will show a customer’s highest usage for the year in 15-minute increments, hourly, daily and monthly. 

As with most other login websites, customers will also have the option to enter a username and password, remember login credentials and retrieve forgotten passwords and usernames.