The Wire

Energy news from Omaha Public Power District

Tag: customer service

How Does That Work?

Is your meter easy and safe to access?

OPPD meter technicians need to access customers' electric meters for a variety of reasons; these tips will help you make sure yours is unobstructed and safe to access.

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What It Takes

For customer care representatives, empathy and multitasking are key

OPPD's customer care employees need strong people skills, excellent attention to detail and a desire to keep learning.

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General

OPPD board approves modest rate increase to promote reliability

The utility's board of directors approved a $2.1 billion budget, which focuses on modernizing infrastructure to improve reliability amid unprecedented growth in demand for electricity. The budget also focuses on giving customers more control over their energy use.

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General

OPPD rate proposal seeks to support reliability, system health

The utility is seeking a modest general rate increase in 2024; budget priorities include modernizing infrastructure and putting into place programs that allow customers to better manage their energy use.

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Tips

Protect yourself from scammers

OPPD saw a sharp increase in scam calls last week, including some using a stolen recording of an actual OPPD message. These tips can help you avoid falling victim to a scammer.

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General

Shining a light on utility assistance

National Energy Assistance Day is Feb. 1, spotlighting the need for utility assistance and the programs available to help customers get back on their feet.

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