Connecting with customers in need
OPPD recently collaborated with 15 agencies on a Community Resource Fair, a pilot program designed to provide customers with a variety of resources and assistance.
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Energy news from Omaha Public Power District
Energy news from Omaha Public Power District
Tag: customer service
General
Network helps those in need with utility assistance, other vital aid
OPPD's Energy Assistance Program works with a network of community-based organizations that can help residents with a variety of needs.
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How Does That Work?
Is your meter easy and safe to access?
OPPD meter technicians need to access customers' electric meters for a variety of reasons; these tips will help you make sure yours is unobstructed and safe to access.
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What It Takes
For customer care representatives, empathy and multitasking are key
OPPD's customer care employees need strong people skills, excellent attention to detail and a desire to keep learning.
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General
OPPD board approves modest rate increase to promote reliability
The utility's board of directors approved a $2.1 billion budget, which focuses on modernizing infrastructure to improve reliability amid unprecedented growth in demand for electricity. The budget also focuses on giving customers more control over their energy use.
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General
OPPD rate proposal seeks to support reliability, system health
The utility is seeking a modest general rate increase in 2024; budget priorities include modernizing infrastructure and putting into place programs that allow customers to better manage their energy use.
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