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Energy news from Omaha Public Power District


County roads take rural troubleshooters far, wide

March 22, 2020 | Laura King-Homan | customer service, OPPD at work, OPPD employees, T&D
rural troubleshooter

As Mike Patzel rumbles down a two-lane highway, it’s not uncommon for a passing motorist to give him the one-finger wave.

You know the one. It’s mostly seen in rural areas and usually accompanied by a head nod as the index finger raises slightly off the steering wheel.

On the road

Patzel travels as many as 700 miles in a week as an OPPD troubleshooter in the utility’s southern rural territory, so he sees a lot of finger waves.

Being a troubleshooter in a rural area is different than working in a more urban area. Different types of jobs, different types of settings. And on a recent day late this summer, that was very evident.

Patzel lifts a new transformer to the top of the pole for installation.
Patzel lifts a new transformer to the top of the pole for installation.

Patzel is based out of OPPD’s Humboldt office, along with a three-man OPPD crew. The utility shares the building with Nebraska Public Power District, which also serves portions of southeast Nebraska.

On this day, Patzel was replacing a single-phase transformer to a farmer’s grain bin near Peru, Neb., and moving an outside light at a residence along the Missouri River near Rulo, Neb. That wide swath of territory is one of the things that makes being a rural troubleshooter unique.

“There’s a lot of back and forth,” Patzel said. “You might be in Rulo for one job then back over to the Kansas line for another.”

To cover that area, he said, it’s usually about a two-hour drive. In an average day, he can log as many as 300 miles on his full-size bucket truck.


Different type of job

His truck is larger than those used by troubleshooters in the metro because he often has to traverse rough and muddy terrain.

“If you stay on roads or city streets, you’re fine (with a smaller truck),” Patzel said. “But if you have to go down into a ditch or field, you’re going to be in trouble.”

He encountered such rough terrain when he arrived at the site of the transformer replacement. Stretching out toward the horizon was a minimum maintenance road with deep ruts resulting from recent heavy rains. The ground was still so saturated it felt squishy underfoot.

Jobs like this transformer replacement are common, Patzel said. The duties of a rural troubleshooter involve less outages and more maintenance of infrastructure. But they are still busy when a storm causes outages, often criss-crossing the territory responding to calls, he said.

rural troubleshooter

As he drove to the second job, near Rulo, he talked about work OPPD personnel did at this same housing area during the 2011 Missouri River flood. At that time, a distribution line ran right through the flooded area, which required some creativity.

Patzel described how crews were brought in on boats to shut off the transformer and reroute the power from the other side of the dyke into the houses so residents could have electricity.

“That was a little hairy,” he said.

Near Rulo, Patzel moved the outdoor light for the customer and headed west to Humboldt and lunch. More jobs – and even more miles – awaited him.

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About Laura King-Homan

Laura King-Homan is the supervisor, Brand and Communication Operations, at Omaha Public Power District. She has nearly 20 years of print journalism and design experience, including the Omaha World-Herald.

View all posts by Laura King-Homan >

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