General

Are you enrolled in MyOPPD?

OPPD introduced a new customer portal, MyOPPD, last year, providing customers with tools to track their electricity usage, manage their accounts and receive updates during outages. 

If you haven’t already set up your MyOPPD account, now’s a great time to do it. And once you’re enrolled, the first thing you’ll want to do is personalize your notification preferences.

 MyOPPD will give you access to up-to-date notifications during outages, in addition to the information you can find on the outage map. OPPD still wants customers to report outages when they happen, but once you set up your account, provide your contact information and customize your notifications, you’ll receive a variety of updates, including confirmation that OPPD is aware of your outage, estimated restoration times from the field, and an alert when power is restored.  

“MyOPPD is an exciting new tool for our customers and an easy way to access a variety of information about their account,” said Nicole Luna, a product manager at OPPD. 

Managing your account

MyOPPD also makes it easy for you to manage your account. You can view and pay your bill manually or set up auto pay using a bank account or credit card. You can also choose to go paperless if you prefer to manage your account strictly online. 

If you have multiple accounts, you can manage them all from the same MyOPPD account, even if you’re handling both residential and business accounts. And with the MyOPPD app, you can easily manage your account on the go. The app is available for Android and Apple phones. 

MyOPPD is part of OPPD’s larger shift to Advanced Metering Infrastructure (AMI), an ecosystem of technology that allows two-way communication between OPPD and individual customer meters and provides more precise outage and usage information.  

Deeper dive into data

If you already have a smart, or modern, meter, you have access to more data about your usage.  

Customers with modern meters can view their usage in monthly, daily, hourly and 15-minute increments. Customers whose meters have not yet been updated have a monthly view of their usage. OPPD is installing the new meters in waves over the next few years. 

The broader view of your usage data may help you identify potential areas where you can conserve energy.