The Wire

Energy news from Omaha Public Power District

How Does That Work?

Infographic: Dispatching ‘trouble calls’

September 21, 2020 | Laura King-Homan | infographic, reliability, restoration
dispatching outage calls

When an outage call comes in, it’s fixed immediately, right? Yes and no.

Many steps are involved when OPPD answers “trouble calls,” those calls reporting an outage or other incident that causes loss of electricity to customers.

OPPD dispatchers are the first piece of the puzzle. They work closely with personnel in the field, such as troubleshooters, to assess the situation, determine a solution and restore power. They also communicate the de-energization of the equipment so it is safe for the line technicians to make repairs.

All of these steps happen in a matter of minutes and go unseen by OPPD customers. The infographic below breaks down the process of dispatching calls.

dispatching outage calls

Author Image

About Laura King-Homan

Laura King-Homan is the supervisor, Brand and Communication Operations, at Omaha Public Power District. She has nearly 20 years of print journalism and design experience, including the Omaha World-Herald.

View all posts by Laura King-Homan >

Leave a Comment


How Does That Work?


Leading the Way

Powerful Life


Working for You