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Powering Through the Pandemic: Front-line employees communicating in new ways

July 13, 2020 | Jason Kuiper | OPPD employees, T&D
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Meetings that were once face-to-face for OPPD’s front-line employees each morning are now meetings that take place all over the district.

For some, it is from the front seat of their work truck. For others, it is in a break room at a service center while doing morning calisthenics. The changes in these daily meetings were put in place in response to the COVID-19 pandemic.

For many, it is a welcome change.

Much like their co-workers who work in office settings, technology like WebEx meetings have replaced what was once done in-person.

“These meetings are just part of our day now,” said Bill Wunderlich, field supervisor in Transmission & Distribution for OPPD. “This is something I think we will continue doing going forward. This beats talking about the same thing five different ways, and if any issues come up every one hears about it.”

The video below, by Goswen Visual Marketing, shows how OPPD’s front-line workers use the technology.

The Substation department uses another form of meetings using similar technology. OPPD’s Continuous Improvement team rolled out a “tiered huddle” pilot shortly before the pandemic.

“This is a method to effectively communicate and problem solve at the front-line level,” said Andrew Peacock, senior Continuous Improvement leader.

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About Jason Kuiper

Jason Kuiper joined OPPD as a communications specialist in 2015. He is a former staff writer and reporter at the Omaha World-Herald, where he covered a wide range of topics but spent the majority of his career covering crime. He is a graduate of the University of Nebraska at Omaha and has also appeared in several true crime documentary shows. In his free time he enjoys cooking, spending time with his wife and three children, and reading crime novels.

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